SHIPPING AND RETURNS POLICY

APPLICABLE LEGISLATION

Law 34/2000 on Services of the Information Society and Electronic Commerce

Law 7/1998 of General Contract Conditions.

Law 26/1984 on Consumer Defense.

Organic Law on Data Protection

GENERAL CONTRACT CONDITIONS

The current conditions, as well as the current Spanish legislation, govern the sales contracting between Agrícola Aubocasser S.L. and the buyers who accessed the e-commerce  www.aubocassa.com

Aubocassa informs on this web page about the characteristics and prices (VAT included and expressed in €) of the products. Shipping costs will be borne by the customer in the following cases:

  • If the purchase is less than € 65.
  • If it is a shipment outside the Iberian Peninsula.
  • With the purchase of any of the gift boxes, the shipping costs will be borne by the customer

Aubocassa reserves the right to remove products from the web page without prior notice due to stock limitations (our olive oils are limited and stocks are likely to be sold out before the arrival of the new harvest).

In order to purchase the product, the purchaser must register on our website, be over 18 years old and have their full ability to consent

ORDER CONFIRMATION

When registering and proceeding with the purchase, Agrícola Aubocasser will send an order confirmation that will be the reference for the tracking or return. It will be sent to the email account specified by the customer.

PAYMENT

Payment is made through the bank gateway. It is a pre-shipment requirement and only one option is considered:

  • Credit or debit card
SHIPPING POLICY

Products will be delivered within 3 days for shipments in the Spanish territory and 7 days for shipments within the EU. We do not contemplate shipments outside the EU (for fiscal criteria as well as for movement of goods and costs).

RETURN POLICY

The client will have 14 calendar days to demand the return from the date of delivery and without the need to explain any cause. The refund (which will be identical to what the customer paid, including shipping costs if any), will take place within 14 days of the claim and will be handled without any charge.

In the case that the product has suffered any damage, we undertake to remove it (since it is an order that includes several bottles, we will attend to the client´s indications about the extend of the damage) and to replace it in the shortest period of time without any cost to the customer.

The guarantee can not be extended indefinitely in time, as it is a perishable product that can be seriously affected by the storage conditions.

CUSTOMS, TAXES AND FEES

If the purchase is made by private customers in Spain, or within the EU territory the payment of the olive oil VAT will be the one of the country of origin (Spain). Spanish companies also have to paid VAT. Companies of the EU would be exempt from paying VAT (suspended). As we anticipated before, we don´t contemplate shipments outside the EU.

PRIVACY POLICY

The data that may be raised from the customers will be treated confidentially by Agrícula Aubocasser S.L (identify with the registration number, address and telephone number).

The purpose of this processing of personal data is multiple, the duty of information and the consents collection, the resolution of doubts and comments. In case of purchase relationship: customer information, order management, possible incidents, satisfaction surveys, quality, newsletters delivery (with the client´s consent) or operational requirements.